Problem Steps Recorder

Cool discovery today thanks to one of the guys at work.

A tool provided out of the box with Windows 7 (professional and up) is called Problem Steps Recorder, or PSR.exe

To run the tool click the Start Orb then type PSR and you should see PSR.exe show up. Click that and you will see a small window open with some buttons.

Using this tool you can record a session, add some comments (key presses are not recorded) and then when you click Stop record it will ask you to save the session to a zip file. This file will contain a .mht file which is a single archive file of a web page. You can get the user to email this zip file to you (theres a menu option in the tool to do this) and you can then see a number of screenshots taken in sequence during the record session. Brilliant way to document an issue!